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Shari Shang

Shari Shang
Professor, Department of Management Information Systems
National Chengchi University, Taiwan
Ph.D., Information Systems, the University of Melbourne, Australia
Tel: +886-2-29393091 ext. 81219
Email: shari_shang@yahoo.com
 

Education

  • Ph.D. Information Systems, the University of Melbourne, Australia

Experience

  • Professor, Department of Management Information Systems, National Chengchi University
  • Associate Professor, Department of Management Information Systems, National Chengchi University
  • Assistant Professor, Department of Management Information Systems, National Chengchi University
  • Lead Consultant, BNF Consulting, Australia
  • Consulting Manager, Global Consulting, IBM Greater China
  • Consulting Manager/MIS manager, KPMG Peat Marwick
  • Project Manager, MIS department, American Institute of CPAs, USA

Research Interests

  • Business Innovation
  • Enterprise Systems
  • Business Process Management
  • Strategic Planning and Management

Publications

A. Journal Papers

  • Shari S. C. Shang;Ya-Ling Wu;Amber Y. J. Sie, 2017.04, 'Generating Consumer Resonance for Purchase Intention on Social Network Sites, ' Computers in Human Behavior, Vol.69, pp.18-28.(SSCI), 412474

  • Shari S. C. Shang;Ya-Ling Wu;Eldon Li, 2017.03, 'Field Effects of Social Media Platforms on Information Sharing Continuance: Do Reach and Richness Matter?, ' Information and Management, Vol.54, No.2, pp.241-255.(SSCI), 412458

  • Shari S. C. Shang; Ya-Ling Wu, Eldon Y. Li, 2016.06, 'Field Effects of Social Media Platforms on Information-sharing Continuance: Do Reach and Richness Matter?,' Information & Management, forthcoming. (SSCI).

  • Shari S. C. Shang; Chen-Yen Yao and Da-Ming Liou, 2015.03, 'The Effects of Knowledge Interaction for Business Innovation, ' R&D Management, forthcoming. (SSCI).

  • Shari S. C. Shang andWu , 2013.04, 'Measuring Process Capital from a System Model Perspective, ' Business Process Management, Vol.19, No.4, pp.662-679. INSPEC, SCOPUS

  • Ya-Ling Wu; Shari S. C. Shang, 2013.10, 'Do Happier Customers Generate More Profits? An Analysis of Customer Contribution in a Bank, ' Asia pacific management review, Vol.18, No.4, pp.391-406.(TSSCI), 406870

  • Shari S. C. Shang, 2012.10, 'Dual strategy for managing user resistance with business integration systems, ' Behaviour & Information Technology, Vol.31, No.9, pp.909-925.(SSCI), 406869

  • Shari S. C. Shang;Ya-Ling Wu, 2011, 'A Model of Market-Orientation Effects of Customer Relationship Management on Organizational Processes, ' Asia pacific management review, Vol.16, No.1, pp.83-104.(TSSCI), 306472

  • Shari S. C. Shang; Eldon Y. Li; Ya-Ling Wu; Oliver C.L. Ho, 2011.01, 'An examination of web 2.0 service models: a knowledge-creating perspective, ' Information & Management, Vol.48, No.4-5, pp.178-184.(SSCI), 328407

  • Shari S. C. Shang; Shu-Fang Lin, 2010.12, 'People-driven Processes in Customer Relationship Management, ' Service Industries Journal, Vol.30, No.14, pp.2441 - 2456.(SSCI), 290469

  • Shari S.C. Shang;Shu-Fang Lin, 2010.03, 'The Critical Success Factors of Software Localization, ' Asia pacific management review, Vol.15, No.1, pp.57-77.(TSSCI), 306470

  • Shari S. C. Shang;Shu-Fang Lin, 2010.03, 'A model of intellectual capital management capability in the dynamic business environment, ' Knowledge Management Research & Practice, Vol.8, No.1, pp.15-23.(SSCI), 306471

  • Shari S. C. Shang;Shu-Fang Lin, 2010.02, 'Barriers to Implementing Information Technology Infrastructure Library: A Multi-case Study on the Service-based Industry, ' Contemporary Management Research, Vol.6, No.1, pp.53-72.(Ulrich''s periodicals), 252976

  • Shari S. C. Shang;Se-Hwa Wu;Chen-Yen Yao, 2010, 'A Dynamic Innovation Model for Managing Capabilities of Continuous Innovation, ' International Journal of Technology Management, Vol.51, No.2, pp.300-318.(SSCI), 306593

  • Shari S.C. Shang;Shu-Fang Lin, 2009.10, 'Understanding the Effectiveness of Capability Maturity Model Integration by Examining the Knowledge Management of Software Development Process, ' Total Quality Management & Business Excellence, Vol.20, No.5, pp.509 - 521.(SSCI), 265196

  • Shari S. C. Shang;Shu-Fang Lin;Ya-Ling Wu, 2009.06, 'Service Innovation through Dynamic Knowledge Management, ' Industrial management and data systems, Vol.109, No.3, pp.322-337.(SCIE), 290508

  • Shari S. C. Shang; Se-Hua Wu; Chen-Yen Yao, 2009.01, 'The application of the complementarity concept in the management of IT capital: Learning from cases of CRM systems Journal of Information Management, ' Journal of Information Management, Vol.16, No.1, pp.185-204.(TSSCI), 280835

  • Shari S. C. Shang;Ping-der Huang, 2008.09, 'Examining Measurements of Process Capital - Multiple Case Study on CRM Processes in Financial Industry, ' Journal of Learning and Intellectual Capital,.(inderscience), 252971

  • Shari S.C. Shang;Ya-Ling Wu, 2007, 'Building a Composite Model of Business Process Management with System Development Life Cycle: An Action Research on Multiple Systems, ' Journal of Information Management-Concepts, Systems, and Applications, Vol.9, No.2, pp.1-22., 252991

  • Shari S. C. Shang;Peter Seddon, 2005, 'Managing Process Deficiencies with Enterprise Systems, ' Business Process Management Journal, Vol.13, No.3, pp.405-416., 252996

  • Shari S. C. Shang, 2005, 'A Comparative Study of Users’ Role in ERP Software and BPM Software Implementation, ' Journal of eBusiness, Vol.7, No.4, pp.351-371.(TSSCI), 253000

  • Shari S. C. Shang;Peter B. Seddon, 2002, 'Assessing and Managing the Benefits of Enterprise Systems: the Business Manager’s Perspective, ' Information Systems Journal, Vol.0, No.12, pp.271-299.(SSCI), 144735
     

B. Conference Papers

  • Shari S. C. Shang;Amber Y. J. Sie, 2014.08, 'An empirical study of the gratifications of customer resonance on purchase intention, ' Proceedings of the 20th Americas Conference on Information Systems, AMCIS.,

  • ​Shari S. C. Shang and Kuan Yu Lin, 2013.08, 'An Understanding of the Impact of Gamification on Purchase Intentions, ' Proceedings of the 19th Americas Conference on Information Systems (AMCIS 2013), August 15-17, Chicago, Illinois.

  • Shari S. C. Shang and Pin-Jiun Chen, 2013. 08, 'Understanding customer perceptions of e-service deviations, ' Proceedings of the 19th Americas Conference on Information Systems (AMCIS 2013), August 15-17, Chicago, Illinois.

  • Shari S. C. Shang and Junyi Wu, 2012.08, 'An examination of first-mover (dis)advantages of ICT-driven innovation in the service industry, ' Proceedings of the 18th Americas Conference on Information Systems (AMCIS 2012), August 9-12, Seattle, Washington.

  • Shari S. C. Shang and Meng-Hsien Lin, 2012. 08, 'An Examination of the Success of Post-merger IT Integration, ' Proceedings of the 18th Americas Conference on Information Systems (AMCIS 2012), August 9-12, Seattle, Washington.

  • Shari S. C. Shang and J. J. Jiang, 2012. 08, 'An Empirical Study of the Effects of Social Networks on Business Performance, ' Hawaii International Conference on Business, May 24-27, Hawaii.

  • Shari S. C. Shang and Chien Chun Chen, 2010.08, ' Strategies for Leveraging IT-enabled Service Innovation in Intensively Competitive Market, '  Proceedings of the Sixteenth Americas Conference on Information Systems, Lima, Peru.

  • Shari S. C. Shang; Tzu-Yuan Ho; Meng-yu Chen, 2009.12, 'An understanding of determinants of Web traffic, ' WEB 2009, AIS.

  • Shari S. C. Shang; Se-Hwa Wu; Chen-Yen Yao, 2008.08, 'The Management of Resource Complementarity for Continuous Innovation in SMEs, ' Proceedings of the 2008 Academy of Management Meeting (AOM 2008).

  • Shari Shang;Se-Hwa Wu;Chen-Yen Yao, 2008.07, 'A Dynamic Innovation Model for Managing Capabilities of Continuous Innovation, ' Proceedings of the Portland International Conference on Management of Engineering and Technology, the Portland International Conference on Management of Engineering and Technology.(EI)

  • Shari S.C. Shang; Chih-hsien Hsu, 2007.08, 'Reap from ERP Systems – The Management of Absorptive Capacity in Post-ERP Implementation, ' Americas Conference on Information Systems (AMCIS 2007).

  • Shari S. C. Shang; Kai-hsiang Liao, 2006.08, 'Understanding the Inflexibility of Process Integration, ' Americas Conference on Information Systems (AMCIS 2006), Americas Conference on Information Systems.

  • Shari S. C. Shang, 2005.08, 'A Study on the Impacts of the Fit of Enterprise Systems on International Organization Operations, ' American Conference on Information Systems (AMCIS 2005).

  • Shari S. C. Shang; Y. Lo, 2004.12, 'The Impacts of Fit in Enterprise Systems on the Operations of International Organizations, ' Proceedings of the Third Workshop on e-Business, Association of Information Systems.

  • Shari S.C. Shang; Tim Su, 2004.09, 'Understanding User Resistance in Enterprise Systems Implementation, ' International Conference on Enterprise Systems and Accounting (ICESA), International Conference on Enterprise Systems and Accounting (ICESA).

  • Shari S. C. Shang; Tim Su, 2004.08, 'Managing User Resistance in Enterprise Systems Implementation, ' American Conference on Information Systems (AMCIS), American Conference on Information Systems (AMCIS).

  • Shari S.C. Shang; Peter Seddon, 2004.07, 'Enterprise Systems Benefits: How Should They Be Assessed?, ' Associate of Information Systems, 2004 Asia Pacific Conference on Information Systems (PACIS).

  • Shari S. C. Shang; Peter B. Seddon, 2003.11, 'The Risks of Changed Process with Enterprise Systems, ' Prceedings of the 14th Australasian Conference on Information Systems, Australia.